Shipping policy

Welcome to AD Automobile. We are committed to delivering your order safely and on time.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

Delhi NCR: 1–3 business days
Other Indian Cities: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier availability, weather, or other unforeseen circumstances.

Shipping Charges

Free Shipping on eligible products.
Shipping charges (if applicable) will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a tracking number via SMS, WhatsApp, or Email within 24 hours.

Delivery Delays

While we aim to deliver all orders on time, delays may occur due to:

Weather conditions
Public holidays
Courier service delays
Natural disasters or other unforeseen events

We appreciate your patience in such situations.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Share your order number and clear photos of the product.
We will review the issue and provide a replacement or suitable resolution.

Lost Shipments

If your package is lost in transit, please contact us. We will coordinate with the courier partner and provide a replacement or refund if the shipment is confirmed as lost.